NATIONAL CONCILIATION AND MEDIATION BOARD
REGIONAL BRANCH NO. XIII
DTI’S CONSUMER WELFARE DESK OFFICERS GAINED KNOWLEDGE IN CONCILIATION-MEDIATION
“Conflict is a natural part of life. It is undeniable aspect of any relationship, group, or organization”. This was the opening statement of OIC-Director Ma. Theresa M. Francisco of the National Conciliation and Mediation Board – Regional Branch No. XIII as she delivers her presentation on Conciliation-Mediation Techniques in front of 53 participants during the Capacity Building Seminar for Consumer Welfare Desk Officers (CWDO) held on 21 June 2018 at Watergate Hotel, J.P. Rosales Avenue, Butuan City.